AI automation services / MSPs
AI Automation for MSPs and IT Shops
MSPs drown in tickets and status theater. Pineapples ships agentic workflows that triage, draft updates, and prep recurring client communication, starting at $4,900 for one production workflow in a week.
AI automation for MSPs usually means ticket triage, client status drafts, QBR pack prep, and internal digests for techs. Pineapples delivers one production workflow in 7 business days for $4,900, with human approval on client-facing output.
Where msps lose time
- Ticket queues where priority is tribal knowledge
- Clients asking for updates that techs retype from the PSA
- QBR decks that take a day to assemble every quarter
- After-hours noise that is not triaged until morning
Workflows we ship first
Ticket triage assist
Suggests priority, category, and first response draft from the intake text for tech approval.
Client status draft
Turns open ticket state into a client-safe update for the account lead.
QBR pack prep
Pulls recurring metrics into a structured draft so vCIOs edit instead of rebuild.
Internal shift digest
Summarizes overnight tickets for the morning stand-up.
What you get
- Less time on status, more time on resolution
- Consistent client communication without a full-time coordinator
- Pilot-sized risk before multi-workflow ops
Model the hours with the automation ROI calculator.
FAQ
Will this mess with our PSA?
Pilots use one integration path and human approval on writes that matter. We do not free-run destructive automation against production ticketing on day one.
Pricing for MSP automation?
Starter Workflow Pilot $4,900 fixed. Builds $18K to $35K per workflow. Ops retainer $6,500 per month.
Is this only for large MSPs?
No. The pilot is sized for shops that feel ticket and status load without a big automation team.
Best first MSP workflow?
Ticket triage assist or client status drafts. Both show up in hours saved within weeks.